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FAQs
Do you deliver islandwide?
Yes, we deliver across all of Sri Lanka within 48 hours. We also offer Flash Delivery within Colombo 1-15 and Wattala, ensuring your order reaches you within 3 hours for maximum convenience.
How can I track my order?
Once your order is processed, a tracking link will be sent to your email or WhatsApp for real-time updates.
Can I return or exchange a product?
Exchanges are accepted within 3 days of purchase.
Items Not Eligible for Exchange:
- Dog muzzles
- E-collars
- Perfumes, sprays, and shampoos
- Cages
- Medicines and supplements
- Leashes and harnesses
- Litter trays & scoopers
- Dog beds
- Toys
- Grooming products
Do you offer Free Delivery?
Delivery is free for orders above Rs. 10,000. For smaller orders, delivery charges apply based on location.
Where can I buy pet supplies with Koko Payments in Sri Lanka?
Pet Essentials offers an easy and convenient shopping experience for pet owners across Sri Lanka. You can shop for premium pet supplies using Koko Payments and enjoy flexible payment options with a 3-month installment plan—making it easier to care for your pets without straining your budget. Shop online or visit our showrooms in Colombo and Wattala 🐾