No any Cash refunds,we accept exchange for equal or higher amount of invoice value
There shall not be any refunds/returns affected via the Site. Products and Services that require refunds/returns are to be directly negotiated with the Vendor concerned. However cancellations (for e.g. due to an error in Product ) may be effected via the Site provided that the product or service was not processed as at the point of cancellation. In any case of refunds requested by the customer due to his/her own mistake/fault, a processing fee of 5% will be charged during the refund process. Furthermore, if any damage cause during the delivery total loss will be beard by Pet Essentials .We wont be responsible or undertake any products without the original conditions. Must need invoice for exchange
Items not exchange Dog Muzzle, E Collar, Perfume , Spray, Shampos, Cages, Medicine, Supplement
Pre-Orders
Pre-Orders must be paid in full and will be available from the date mentioned on the relevant product page. Applicable Law The Site and the Terms and Conditions herein contained shall be governed and construed in accordance with the laws of Sri Lanka. By accessing the Site, you agree that the laws of Sri Lanka will govern all matters relating to the Site without giving effect to any principles of conflict of laws.
Disputes
You agree that any legal action, dispute or proceeding between Pet Essentials and you for any purpose concerning the Terms and Conditions or in relation to your visit to the Site or the products you purchase through the Site or the parties’ obligation hereunder shall be governed by the Arbitration Act No 11 of 1995 in Sri Lanka. Any cause of action or claim you may have with respect to the Services must be commenced within one (01) year after the claim or cause of action arises or such claim or cause of action is barred.
Site Policies, Modification, and Severability
Please review all other policies, such as our privacy policy posted on this Site. These policies also govern your visit to the Site. We reserve the right to make changes to our Site, policies, and to the Terms and Conditions at any time. If any of these Terms and Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
Conflict Of Terms
If there is a conflict or contradiction between the terms and conditions in Pet Essentials (Pvt) Ltd and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module in Pet Essentials (Pvt) Ltd shall prevail in respect of your use of the relevant section or module of the website.